A selection of Practice Promotions are available to preview in the Practice Promotions section on the website.

To request one of these promotions, click Request and enter any text changes you would like in the text box. Click Submit once you have completed entering all the relevant information.

Please send any additional images you would like on your video to info@thevetchannel.co.uk

We are very happy to create bespoke content for you. If you would like a promotion that is not currently in the Practice Promotions section, please email info@thevetchannel.co.uk or call 0114 399 0001 to discuss your requirements with a member of The Vet Channel team.

Our studio aim to complete each media request within 5-7 working days.  You will receive an email notification as soon as your new or updated video is ready for checking in your 'My Media' section on the website. 

If you have forgotten your password, please click the 'Forgotten password?' link and you will be taken through resetting your password.

If you require any assistance with this, please contact our Technical Support Team on 0114 399 0011 or email support@thevetchannel.co.uk

Our Technical Support Team are available on 0114 399 0011:
Monday to Friday, 8:00am - 5:30pm 
Closed Public Holidays.

Our Vet Channel Office for media creation and general enquiries is available on 0114 399 0001: 
9:00am - 5:00pm Monday - Friday 
Closed Public Holidays.

To make changes to your Account Profile click on My Account and then Edit.  When you have amended your profile, click Save.

To register a new or additional logon for your account, please email info@thevetchannel.co.uk and provide us with the person's name, email address, job title and organisation they belong to. An email will then be sent to the new user with their login details. There is no limit to the number of users who can be granted accress your account.

We require all team images to be high resolution JPEG/PNG files at a minimum of 300dpi. Please remember to label the image file with the name of the team member to which it relates.

If the number of images total more than 10MB, or you wish to send large file size images, then please use our dedicated upload webpage rather than email. 

Click here to view our terms and conditions

There is no limit to the number of videos you can add to a playlist, however, we would recommend keeping the playlist at around 10 to 15 minutes long (approximately the same as the average waiting time).  This will maximise the exposure of your messaging to the highest number of clients, and if you update your playlists regularly, it will ensure you always have targeted and topical themes on your TV.

As you add and remove videos, the running time is displayed by the clock symbol at the top of the playlist. 

New edcucational content is released frequently on the website (usually at least monthly) and all registered users are emailed as new media becomes available. Please visit the website at regular intervals to ensure that the messages you display remain fresh and topical.

Yes, to request an amendment to your personalised media, click on the item you wish to amend and click 'Request Amendment'. Here you can watch the video and request any changes you would like to make.

Once you are happy, click submit and the media amendment will be sent to our design studio.

To shut down and power off your VETPod, you can "Double Press" the power button which will shut it down like your desktop computer.